Shipping policy
Order Processing
- We ship from New York NY
- We process orders within 2-3 business days (excluding weekends and holidays)
Pre-ordered items are processed within 2-3 business days of arrival in stock. - Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
- If you need any assistance with your order, please contact us immediately at hello@thegreypearl.com
- We will not be able to make changes to your order after it has shipped
- Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
Shipping Charges
- Charges shown below are based on the total value of merchandise shipped to each address.
- All shipping charges include handling, order processing, item selection, packaging and transportation of items.
- Oversize shipping charges may apply to some items due to large size or bulkiness.
SHIPPING DESTINATIONS WITHIN THE CONTIGUOUS U.S.
| Merchandise Total | 3-5 business days | Premium | Express |
|---|---|---|---|
| Up to $15.00 | $4.95 | $17.90 | $29.90 |
| $15.01 - $25.00 | $6.95 | $19.90 | $31.90 |
| $25.01 - $35.00 | $7.95 | $20.90 | $32.90 |
| $35.01 – $45.00 | $8.95 | $21.90 | $33.90 |
| $45.01 – $65.00 | $10.95 | $23.90 | $35.90 |
| $65.01 – $95.00 | $13.95 | $26.90 | $38.90 |
| $95.01 – $125.00 | $16.95 | $29.90 | $41.90 |
| $125.01 – $145.00 | $19.95 | $32.90 | $44.90 |
| $145.01 – $220.00 | $21.95 | $34.90 | $46.90 |
| $220.01 and Above | 10% of merchandise total | 10% of merchandise total + $12.95 |
10% of merchandise total + $24.95 |
Delivery times shown below are for in stock merchandise only.
| Shipping Method | Standard Address | PO Box Address* | FPO/APO Address |
|---|---|---|---|
| Standard Delivery | 3-5 business days (Mon - Fri) | 4-9 days (Mon-Sat) | 3-5 business days to U.S. containment delivery point |
| Premium or Priority Mail | Orders placed by noon CT will be delivered in 2 business days. | 2-3 days (Mon-Sat) | Not available |
| Express | Orders placed by noon CT will be delivered by the end of the following business day. | Not available | Not available |
*Standard delivery time for PO Boxes outside of the contiguous U.S. is 3-5 business days.